Frequently Asked Questions
[#Rating#]In this part we will respond some of the frequent questions that you may need to know. The questions contain materials about website, company, products, our services, how to order and other related subjects.
You can send your question to our email address, as well. Our experts will be glad to guide you and respond any question you have.
Why to choose Mixo?
What makes mixo different from other manufacturing plants of concrete batching plant and causes its products to be qualified and satisfy learners’ needs is its special features. These special features are strategic planning, higher equipment, expert staff, effective communication with customers and offering exclusive and real after sale services which are explained below.
For more information you can refer to Why to choose Mixo? page.
Date of Send: 2012/09/08Link For more information you can refer to Why to choose Mixo? page.
What is the purpose of pro forma invoice?
Quotation request will give you more information about the product you intend to buy and the cost you should pay.
After receiving the pro forma invoice, if you intend to buy, you can refer to the main page of the product and fill the form to order.
Date of Send: 2012/09/08Link After receiving the pro forma invoice, if you intend to buy, you can refer to the main page of the product and fill the form to order.
How to order?
You can order in two ways: by referring to the office or online by the internet.
In the first case you can refer to the mixo’s central office or resellers of the company to order a product.
For ordering by internet you can select your intended product in the product page of the website and fill the quotation request form to get more information about that product.
This form will be sent to you by fax or email according to your select. You will be aware of the selling conditions and price of the product by this form, and if you decide to buy the product you should fill the related form in the main page of that product.
Please pay attention that filling the form is equal to setting the agreement so, after receiving the form the company will contact you for the next steps.
Date of Send: 2012/09/08Link In the first case you can refer to the mixo’s central office or resellers of the company to order a product.
For ordering by internet you can select your intended product in the product page of the website and fill the quotation request form to get more information about that product.
This form will be sent to you by fax or email according to your select. You will be aware of the selling conditions and price of the product by this form, and if you decide to buy the product you should fill the related form in the main page of that product.
Please pay attention that filling the form is equal to setting the agreement so, after receiving the form the company will contact you for the next steps.
How to receive the catalog of the products?
You can receive the catalog of each product by referring to the main page of the intended product and download its PDF file.
Furthermore the catalog can be sent to your email or fax if you fill the form of products catalog request.
Date of Send: 2012/09/08Link Furthermore the catalog can be sent to your email or fax if you fill the form of products catalog request.
Is it possible to visit the product before delivering?
Yes, you can visit your product by previous coordination with the central office, our colleagues will guide you.
Date of Send: 2012/09/08Link Is it possible to apply the intended changes of customer in the product?
Yes, it is possible to design and manufacture the products according to the customers’ needs, as Attracting customers satisfaction is one of the main purposes of the company.
Date of Send: 2012/09/08Link How are the products delivered to the customers?
If the customer has ordered from Iran, the product will be delivered to him or his agent in the factory space, but for orders from foreign countries delivering is according to the agreement between company and the customer.
Date of Send: 2012/09/08Link How are mixo’s products installed and operated?
Mixo will send its technical team to install and operate the machines during 24 hours after delivering of products.
In addition, the cost of installation is according to the agreement between customer and the company.
Date of Send: 2012/09/08Link In addition, the cost of installation is according to the agreement between customer and the company.
What should we do if the machine has trouble or we need technical information after installation?
If your machine has trouble or you need some technical information about it, you can contact our central office for solving the problem. You can also keep in touch with the company’s experts and engineers through email, fax or live chat.
Date of Send: 2012/09/08Link How is the warranty of machineries and what are the warranty services?
All the products have warranty for 6 months to 1 year and it is possible to increase the warranty time according to the request of the customer.
Warranty services include repairing the machine and free exchange of spare parts.
information in this regard you can contact our central office.
Date of Send: شنبه 18 شهريور 1391Link Warranty services include repairing the machine and free exchange of spare parts.
information in this regard you can contact our central office.
If you don’t find your question in this part; please send it to us using this form. We will answer your question as soon as possible.
